FAQ
Most popular
What are your fees or charges?
There are no fees or charges. Our service is completely free to you, whether you accept or decline our offer.
I am not sure whether to send an item, can I send you a photo?
Yes, please give us a call and one of our team will be able to help you.
Can I speak to someone?
Yes, please give one of our team a call free on 0800 193 1001, we are open Monday to Friday 10:00 – 17:30 and Saturdays 10:00 – 12:30. Or you can book an out of hours call.
I am not sure if my items are worth sending?
No problem, just give one of our team a call on 0800 193 1001, we are open Monday to Friday 10:00 – 17:30 and Saturdays 10:00 – 12:30. Or you can book an out of hours call.
I only have one item should I order a postage pack?
First please give one of our team a call free on 0800 193 1001, we are open Monday to Friday 10:00 – 17:30 and Saturdays 10:00 – 12:30. Or you can book an out of hours call.
Can I get a quote before I send my items?
It is very difficult to judge your items from a photograph, so we are unable to estimate the value prior to seeing them.
How will I receive my offer?
Offers are made to you by telephone, if we are unable to contact you, then you will receive an offer via text and email.
Should I clean my items?
Please do not clean anything as this can often devalue an item!
I only have bronze and copper coins should I send them?
It is not worth just sending those, check our items wanted pages and see if you have anything else you can add.
My silver is dented and split, do you still want it?
Absolutely, we are often able to repair silverware.
Receiving My Offer
Can I get a quote before I send my items?
It is very difficult to judge your items from a photograph, so we are unable to estimate the value prior to seeing them.
How will I receive my offer?
Offers are made to you by telephone, if we are unable to contact you, then you will receive an offer via text and email.
What happens to any boxes that are sent but have no value?
On the odd occasion where we are unable to use or find value in your box of items, we can return it to you or pass it on to our charity partner The Isabelle Hospice. All free of charge!
Sending Your Items
Should I clean my items?
Please do not clean anything as this can often devalue an item!
Items We Buy
I have something that I am not sure you would buy.
Please give one of our team a call and they will be able to assist you.
I am not sure if my items are worth sending?
No problem, just give one of our team a call on 0800 193 1001, we are open Monday to Friday 10:00 – 17:30 and Saturdays 10:00 – 12:30. Or you can book an out of hours call.
I only have one item should I order a postage pack?
First please give one of our team a call free on 0800 193 1001, we are open Monday to Friday 10:00 – 17:30 and Saturdays 10:00 – 12:30. Or you can book an out of hours call.
I have a large collection of items and I am unable to send them, Help, what can I do?
Please just pick up the phone and one of our team will be happy to assist you.
Do you clear whole houses?
We are a decluttering service rather than a house clearance company, but decluttering first will reduce the cost of clearing and bring you in some cash to help towards the cost.
General Questions
Can I speak to someone?
Yes, please give one of our team a call free on 0800 193 1001, we are open Monday to Friday 10:00 – 17:30 and Saturdays 10:00 – 12:30. Or you can book an out of hours call.
